Who We Are (and Why You’ll Probably Like Us)

We’re Surge, a digital creative agency based in Middlesbrough. We started back in 2014 with just a PC, a phone, and a clear idea of how digital should be done. 

Fast forward to now, and we’ve got a 15-strong team working with clients across Teesside and beyond, delivering premium websites, branding, SEO, content, campaigns, the lot.

What hasn’t changed? We still care just as much about the work, and the people behind it.

We’re not the type to throw a load of services at you and hope one lands. We’ll take the time to really understand how your business works, what’s getting in the way, and what needs to change. 

Then we’ll build a strategy that actually fits, something that supports how you operate and sets you up to grow properly.

All Under One Roof

Over the years, we’ve built an in-house team that covers everything: strategy, design, development, content, marketing, photo, and video. So instead of dealing with three or four different agencies trying to stitch it all together, you’ve got one team, all on the same page.

No crossed wires. No passing the buck. Just a clear plan and people who are accountable for making it work.

Clients often tell us that when they work with multiple agencies, everyone has the right intentions, but very different ideas on how to achieve the clients goals. When we deliver a strategy for a client, we draw upon multiple skill sets but with a singular voice.

The end result? We achieve what we set out to do, grow your business. 

A Bit More Than Just Another Agency

We’re not here to upsell you something you don’t need. If we don’t think it’s the right approach, we’ll say so.

We’ll ask the awkward questions. We’ll challenge things that don’t stack up. And we’ll always be straight with you, even if it’s not what you were expecting to hear. Because that’s how proper partnerships work.

Big client, small client, doesn’t matter. If you’re serious about growing, we’ll give you everything we’ve got. That’s how we’ve always worked, and that’s not going to change.

What Do We Actually Do?

We fill gaps.

Yeah… we know how that sounds. But there’s no better way to say it.

Maybe you’ve got a skill gap. Maybe it’s a time gap. Maybe it’s both. Either way, we slot in where we’re needed and help you move things forward.

Sometimes that’s building a full website or launching a new brand. Sometimes it’s jumping in to support your internal team when they’re snowed under.

However it looks, we’re here to make life easier – and help you hit your goals without the stress.

What We Believe In

We’re clearer than ever on who we are and how we work. These are the values that guide us:

• Be Authentic – We say what we mean and we mean what we say.
  
  

• People First – We care about our team and our clients. Relationships come first.
  
  

• Creative Thinking – It’s not just about ideas, it’s about solving real client problems.
  
  

• Collaborative – We build together, with you, not for you.
  
  

• Outstanding Delivery – No “that’ll do”. We aim for “that’s mint”.
  
  

• Long-Lasting Relationships – We’re not in it for the quick wins. We’re in it for the long haul.

We don’t need to make it more complicated than that.

Culture Matters (And It Shows)

We work hard, (always have), but not at the expense of people burning out. The best work comes from people who are trusted, supported, and given space to do what they’re good at.

The culture here didn’t happen by accident. It’s something we’ve built and protected over time. We’ve made big changes over the last few years to make Surge a better place to work, and that’s had a knock-on effect on how we work with clients too.

When the team’s strong, the results follow. Simple as that.

Why Work With Us?

Because we care. Simple as that. We treat your business like it’s our own, if something’s not working, we’ll say. If there’s a better way to do it, we’ll do it.

We’re straight-talking, no drama, and easy to work with. No buzzwords, no blagging, just a good team who know what they’re doing and get stuck in.

Come Say Hello

Pop in and see the office. Meet the team. Let’s have a chat and see if we’re the right fit for you. No pressure, no hard sell, just a good brew and a proper conversation.

The worst that could happen is you walk away with some great advice, the best thing? We help you achieve your goals! So what are you waiting for?