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ALL-IN-ONE DIGITAL AGENCY BASED IN MIDDLESBROUGH
Frequently Asked Questions
I want to become a part of the team! Do you hire?
Absolutely! At our full-service agency, we actively seek out and nurture talented individuals who are eager to join us in bringing to life grand and ambitious projects. As a company that is dedicated to crafting and delivering exceptional services, we look for individuals who share our passion for strategic thinking to create work that is both impactful and rewarding. Join us in our mission to push the limits of design, marketing and development to make a lasting impact in the industry.
What services do Surge offer?
As a full-service agency, we pride ourselves on providing a comprehensive suite of services to businesses of all sizes. Our team of specialists, with their expertise in digital marketing, web design, search engine optimisation, public relations, graphic design, Google Ads and social media management, work together to offer tailored solutions that cater to the specific needs of our clients at every stage of their development. From crafting and launching a new website to implementing SEO strategies, creating long-term growth plans, and managing social media accounts, we are dedicated to finding the right solution for our clients.
What is the duration of Surge’s operation in the industry?
Surge first began its journey in 2011, operating under a different name as a specialised SEM agency catering to SEO clients. Over the years, the company has evolved, rebranded and grown, expanding its expertise and acquiring the necessary talent and skills to become a full-service digital agency, offering a wide range of services to its clients.
Why should I work with Surge?
Better question: why shouldn’t you? We are a dynamic and ambitious midsize team, constantly pushing the boundaries with our big ideas and willingness to embrace new opportunities. Our business is centred on delivering results for our clients while upholding the highest standards of ethics and transparency. We prioritise building strong, honest relationships with everyone involved in the execution of our projects, and we believe that every project, big or small, is equally important.
What if my business isn’t based in Middlesbrough or London?
Location is no barrier for us. We work with clients both nationally and internationally and are able to adapt to your needs, whether that means meeting in person or arranging regular Zoom calls. Regardless of where your business is based, we are committed to providing exceptional service and support.
How will Surge strive to understand my business?
Our team is dedicated to providing personalised solutions for your business's unique needs. We take the time to fully understand your business, its current needs as well as your goals, before proposing a strategy. Our team of experts work closely with you to identify the challenges your business is facing and to uncover opportunities for growth and success. We offer a comprehensive range of digital services, including website design and development, digital marketing, and eCommerce solutions, to help you achieve your business objectives. Our team will collaborate with you to find the perfect combination of services to support your business's success in the digital arena. We pride ourselves on truly understanding your business, which enables us to provide the necessary support and resources for your business to thrive.
What is Surge’s onboarding process like?
At Surge, our onboarding process for new businesses begins with a consultation to gain a thorough understanding of your specific needs and goals. During this consultation, we gather information about your target audience, competitors, and industry trends. Using this information, our experts create a customised strategy tailored to the services you've chosen. To ensure the plan is being executed effectively, we schedule regular check-ins and progress reports. Additionally, we provide each business with a dedicated account manager who serves as the main point of contact and keeps them informed of the latest industry trends and best practices. Our ultimate goal is to set your business up for success by providing the necessary support and resources to achieve your objectives.
Where can I post a review of Surge?
You can post a review of Surge on our dedicated Trustpilot page. Trustpilot is an independent platform where customers can leave honest and unbiased reviews about their experience with a company. You can also post reviews on other platforms such as Google, Facebook, and LinkedIn. Your feedback is important to us and helps us to improve our services and continue to provide the best possible experience for our clients.Â
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