How We Want You To Feel...
You should always know what’s happening, why it matters, and what’s next. That’s how we work, clear, consistent, and built on trust. That’s how we’ve built long-term relationships. And that’s what we’ll do with you!
There’s Only A 20% Chance You Won’t Love Us
How do we know? Because 80% of our clients stay.
They stay for the results, sure, but that’s the bare minimum. What keeps them here is how we work with them. We talk. We listen. We care. And we follow through. That’s the difference they feel.
Weekly updates. No chasing. No guessing.
You’ll always know where things stand, what we’ve done, what’s moving, and what’s coming next.
Communication that fits you.
Email, calls, meetings, whatever works best. We adapt around to your way of working, not the other way around.
You understand the work and the why.
We show you what’s working, what isn’t, and the reasoning behind every decision, so the next steps always feel clear.
You feel the value.
You feel the value when clarity replaces guesswork and you can see the progress, and feel confident about what comes next.
Clients Who Love Us!
Bocketts Farm
33%
Increased Sales In 2025
"I was so impressed by the team and all the services that they could...
Becky Hildrey
Director
6 Engineering
35%
Increase In Sessions In 2025 Q3
"Producing effective marketing content for businesses with...
Andrew Buchanan
Business Growth Manager
Our Process
We show up, do the work, and make it better every week. That’s it. Have a scroll.
1 Hour
Kick-off & Discovery
We start by getting to know you properly, who you are, what you do and where you want to go. We look at what’s working, what isn’t, and where the biggest opportunities are hiding.
Week 1
1 Hour
Fact-Find
Then we go deeper. The numbers, the margins, the real challenges. This is where we uncover the insights that shape the strategy and keep it rooted in reality.
Week 2
5 Hours
Research & Review
We analyse your site, your data and your competitors to see what’s helping you, and what’s holding you back. Anything missing in time, skill or resource? We fill the gap.
Week 3
1-2 Hours
Proposal & Direction
With 7–12 hours already invested, we bring you a clear plan. What we recommend, what we don’t, what it costs and why it matters. And a check that we’re genuinely the right fit for each other.
Week 4
1 Hour
Onboarding & Setup
You meet your delivery team and we set the plan in motion. You’ll know who’s doing what, how to contact them, and when everything will happen.
Week 5
Ongoing
Delivery & Communication
You hear from us every week, what’s done, what’s next, and anything you need to know. Meetings are flexible: as many or as few as you need to feel in the loop.
Week 6
Quarterly
Continuous Growth
We stay proactive, weekly updates for progress, monthly reports for performance, and quarterly reviews to refine, improve and scale what’s working.
Week 7
We Back Our Team. They Back You.
“What got you here won’t get you there, and that’s why we adapt.”
Most agencies grow out of their clients, or the other way round. That’s normal. Businesses evolve, teams change, and goals move. We grow with you. We look after our people, they look after you, and the profit looks after itself.
Behind every plan, update and message is a real person who cares about what you’re trying to achieve. Meet the people who make that happen.
David Porter
Director
David Porter
Surge in 3 Words
Right. Digital. Solution.
Biggest Industry Change
AI! Interested to see how that develops.
Favourite Part of the Job
Watching the team and clients evolve.
Proudest Surge Moment
Not a moment, but the whole team.
Craig Griffiths
Head of Sales & Marketing
Craig Griffiths
Surge in 3 Words
Honest. Approachable. Impactful.
Biggest Industry Change
AI has reshaped every part of our industry.
Favourite Part of the Job
Turning good ideas into great work
Proudest Surge Moment
Supporting our clients’ growth through a clear, trusted process.
Gemma Churchill
Client Service Manager
Gemma Churchill
Surge in 3 Words
Supportive. Organised. Dependable.
Biggest Industry Change
Partnerships replacing transactional agency relationships.
Favourite Part of the Job
Helping clients feel calm and informed.
Proudest Surge Moment
Watching clients relax once clarity arrives.
Mark Jackson
Head of Creative
Mark Jackson
Surge in 3 Words
Fun. Honest. Driven.
Biggest Industry Change
It will have to be AI.
Favourite Part of the Job
Seeing client successes and growth.
Proudest Surge Moment
Helping Surge grow and thrive.
Andy Flisher
Head of Development
Andy Flisher
Surge in 3 Words
Loosely. Organised. Chaos.
Biggest Industry Change
Good, cost effective, platform tools.
Favourite Part of the Job
Projects delivering their goal.
Proudest Surge Moment
The team self managing and delivering.
Chia An Liu
Graphic Designer
Chia An Liu
Surge in 3 Words
Supportive. Collaborative. Honest.
Biggest Industry Change
Design supporting function not decoration.
Favourite Part of the Job
Making ideas look and feel real.
Proudest Surge Moment
Refreshing our website from the inside.
Louise Smith
Graphic Designer
Louise Smith
Surge in 3 Words
Creative. Consistent. Considered.
Biggest Industry Change
Consistency becoming a competitive advantage.
Favourite Part of the Job
Designing work that holds together.
Proudest Surge Moment
Seeing brands finally feel complete.
Jack Dodsworth
Content Writer
Jack Dodsworth
Surge in 3 Words
Curious. Detail-driven. Intentional.
Biggest Industry Change
Answers outperform clever marketing.
Favourite Part of the Job
Building trust through useful content.
Proudest Surge Moment
Clients quoting our work back to us.
Kieran Snowball
Developer
Kieran Snowball
Surge in 3 Words
Focused. Logical. Reliable.
Biggest Industry Change
Custom systems replacing generic software.
Favourite Part of the Job
Solving problems with clean code.
Proudest Surge Moment
Seeing systems work exactly as intended.
Marcelle Van Den Hoven
Developer
Marcelle Van Den Hoven
Surge in 3 Words
Focused. Flexible. Creative.
Biggest Industry Change
Staying ahead of the curve.
Favourite Part of the Job
Learning every day.
Proudest Surge Moment
The first in-house e-commerce email system.
Cameron Farrell
Social & Media Manager
Cameron Farrell
Surge in 3 Words
Honest. Grounded. Reliable.
Biggest Industry Change
Communication is invaluable.
Favourite Part of the Job
Sharing knowledge with our clients.
Proudest Surge Moment
Helping clients understand how video works.
Gary Murphy
Paid Specialist
Gary Murphy
Surge in 3 Words
Analytical. Creative. Results.
Biggest Industry Change
Move from manual to AI driven changes.
Favourite Part of the Job
Constantly learning new industries.
Proudest Surge Moment
Being trusted with bigger challenges as the team grows.
Ross Wilkinson
SEO Specialist
Ross Wilkinson
Surge in 3 Words
Honest. Creative. Analytical.
Biggest Industry Change
The takeover of AI in Marketing.
Favourite Part of the Job
Eliminating problems and creating solutions.
Proudest Surge Moment
Seeing traffic turn into real conversions.
Annabelle Marriott
Marketing Apprentice
Annabelle Marriott
Surge in 3 Words
Practical. Patient. Precise.
Biggest Industry Change
Fewer shortcuts, more long-term thinking.
Favourite Part of the Job
Solving problems that slow businesses down.
Proudest Surge Moment
Realising how far I’ve already come since day one.
Values That Work As Hard As We Do.
We don’t overcomplicate it. We back our people, expect the same in return, and keep our standards high, because that’s how great work happens.
FEEL LIKE WE’D GET ON?
Let’s have a chat and see if we’re the right fit for you. No pressure, no hard sell, just a good brew and a proper conversation. The worst that could happen is you walk away with some great advice, the best thing? We help you achieve your goals! So what are you waiting for?